Privacy Policy
Seiko Watch Corporation (“Seiko”, “we”, “our”, “us”) operates https://www.grand-seiko.com/id-id website.
This Privacy Policy (“Privacy Policy”) explains how we acquire and collect, process and analyze, store, fix and update; display, announce, transfer, disseminate or disclose; and/or delete, destroy (“Personal Data Processing”) in accordance with Law No. 27 of 2022 on Personal Data Protection (“PDP Law”) and other applicable laws in Indonesia.
- Personal Data
While using our Service, we may ask you to provide us with certain Personal Data, including, but not limited to, information that identifies or can be used to identify an individual, either directly or indirectly, whether on its own or in combination with other information, through electronic or non-electronic means (“Personal Data”). This includes information relating to individuals or customers (“you”, “your”) who browse the Seiko website (“Site”) or use our company’s services (“Services”). Our Personal Data Processing will be conducted based on your consent and/or other lawful bases as permitted under the PDP Law.
Personal Data that we obtain may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
- Consent for Opinions and Photographs
When posting the opinions or photographs of individuals on our Site, Seiko will obtain the prior consent of the individual concerned and will post such opinions or photographs only in accordance with this Privacy Policy and only to the extent that such content is appropriate.
- Personal Data Processing
For the purposes of inquiry reception, surveys, e-mail delivery, mail-order sales, prize competitions, online member services, etc., Seiko may process Personal Data via our Site.
- Usage Data
We may also collect Personal Data on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
- Purpose Specification and Data Minimization
When we conduct the Personal Data Processing, Seiko will specify and indicate the purpose of use. Furthermore, Seiko will not request any Personal Data in excess of the scope of Personal Data required to achieve the purpose.
Seiko uses the collected data for various purposes:
- To provide and maintain the Service;
- To notify you about changes to our Service;
- To allow you to participate in interactive features of our Service when you choose to do so;
- To provide customer care and support;
- To provide analysis or valuable information so that we can improve the Service;
- To monitor the usage of the Service;
- To detect, prevent and address technical issues.
- Rights and Obligations of Personal Data Subjects
You have the right to access, correct, update, delete, withdraw consent for, restrict, object to, and obtain copies or transfers of your Personal Data, as well as to seek remedies for violations, in accordance with applicable laws.
- Secure Transmission of Information
When requesting Personal Data through prescribed input forms on the website, Seiko, in principle, will implement appropriate encryption for transmission and will endeavor to prevent leakage at the time of sending and receiving.
- Transfer of Personal Data
Your information, including Personal Data, may be transferred to and stored on computer systems located outside of Indonesia, in accordance with the PDP Law. Please note that data protection laws in those jurisdictions may differ from the laws applicable in your jurisdiction. However, we will ensure that any cross-border transfer of Personal Data is carried out only where adequate safeguards are in place to protect your Personal Data, as required under the PDP Law.
Your consent to this Privacy Policy, followed by your submission of Personal Data, constitutes your explicit agreement to such cross-border data transfer, in accordance with the applicable provisions of the PDP Law.
- Provision to Third Parties
Seiko may transfer Personal Data received via the Site to business outsourcers. In addition, we may transfer inquiries received via the Site to successors of the business concerned. In such cases, through data protection agreements, Seiko will require business outsourcers and successors to endeavor to prevent the leakage of Personal Data in the same way that Seiko does.
- Use of Cookies, Web Beacons, and IP Addresses
Seiko may use Cookies, Web beacons and users’ IP addresses on our Site for the following purposes. Users may limit the receipt of Cookies by changing their browser settings. In this case, however, the range of Services available via our Site may be limited.
- Analyze access from users’ computers and smartphones and collect information on usage trends.
- Improve the contents of the website or emails, etc.
- Customize the contents of the website or email, etc. for individual users.
- Identify and resolve causes of server failures or problems.
- Regarding the membership service that requires prior registration of personal information, utilize users’ browsing history and questionnaire results for marketing activities.
- Deliver “behavioral targeting advertising” that is prepared by Seiko or entrusted to a third-party service provider.
- Security Measures
To ensure the secure management of Personal Data in the operation of the Site, Seiko will adopt appropriate security measures for the system and its operation, such as server control arrangements and access restrictions.
- Disclosure of Personal Data
Seiko may disclose your Personal Data in good faith and in the belief that such disclosure is necessary for the following purposes:
- To comply with a legal obligation;
- To protect and defend the rights or property of Seiko;
- To prevent or investigate possible wrongdoing in connection with the Service;
- To protect the personal safety of users of the Service or the public;
- To protect against legal liability.
- Links to Third-Party Websites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
- Personal Data of Minors
Our Site may be accessed by individuals under the age of 21 (“Minor”). Seiko takes special care in handling Personal Data relating to Minors and processes such data in accordance with applicable laws.
Where required under applicable laws, Seiko will obtain the consent of a parent or legal guardian before conducting the Personal Data Processing of a Minor. If a parent or guardian becomes aware that a minor has provided Personal Data without appropriate consent, please contact us, and we will take reasonable steps to address the matter.
- Retention Period
Personal Data will be retained only for as long as necessary to fulfill the purposes described in Section 5 above, unless a longer retention period is required and permitted by applicable laws. Once the purpose of the Personal Data Processing has been fulfilled, we will securely delete, destroy, or anonymize the Personal Data using appropriate technical and organizational measures.
- Notification in the Event of a Personal Data Breach
In the event of a breach of Personal Data, Seiko will provide notification electronically, including through email, electronic messaging, announcements on the Site, or other electronic means deemed appropriate by Seiko, to the extent permitted under applicable laws.
- Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this Site.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
- Historical Personal Data
Click here for information about Personal Data collected by Seiko before 31 March, 2005.(Japanese)
- Inquiries
Seiko accepts inquiries about the handling of Personal Data at the following contact:
If you have other questions (e.g. regarding product information) or you would like your watch to be serviced, please contact the Authorized Seiko Service Center in the area where you reside. Please check our Customer Service Center for more details.
Personal Data Protection Policy
Established March 2005
Last Updated May 2026
Seiko Watch Corporation (“Seiko”) takes extremely seriously its responsibilities regarding the appropriate protection and management of Personal Data and has established the following Personal Data Protection Policy (“Personal Data Protection Policy”):
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Compliance with Laws and Regulations
Seiko shall strictly comply with all applicable laws, regulations, and ordinances concerning the protection of Personal Data and shall make every effort to safeguard Personal Data in accordance with these requirements. -
Establishment of an Internal Management System
Seiko shall appoint a responsible person for the management of Personal Data in sections that handle Personal Data. Seiko shall establish company regulations and actively promote awareness and education regarding Personal Data protection. -
Process of Personal Data
Seiko shall clearly define the purpose of Personal Data Processing in advance and shall use Personal Data only within the scope of such purposes. Personal Data may be disclosed to Seiko’s affiliated companies which may be located either inside or outside of Indonesia when necessary to respond to or verify the content of customer inquiries or requests. -
Protection and Control of Personal Data
Seiko shall implement appropriate security measures, including information security systems, to prevent unauthorized access, loss, destruction, falsification, or leakage of Personal Data. In the event of a Personal Data breach, Seiko shall provide electronic notification to the affected data subjects and relevant authorities, as required under the PDP Law. -
Handling Inquiries regarding Personal Data
Seiko shall respond promptly, appropriately, and within a reasonable scope to requests for disclosure, correction, or deletion of Personal Data in accordance with PDP Law and applicable laws. -
Review and Improvement
Seiko shall regularly review and update this Personal Data Protection Policy and related internal regulations, in accordance with PDP Law and applicable laws and regulations, to ensure appropriate and effective protection of Personal Data. -
Assistance to related Operating Companies
Seiko shall provide guidance and support to related operating companies to ensure they establish Personal Data protection frameworks and implement appropriate measures for safeguarding personal information according to their circumstances.
Retained Personal Data
Retained Personal Data received by Seiko prior to March 31, 2005, shall be used for the purposes set forth below in accordance with the circumstances under which it was acquired.
- To respond to inquiries
- To issue warranties and conduct after-sales service
- To provide information on new products
- To respond to requests for information materials
- To conduct customer surveys for use in product development
- To deliver customer purchases and settle payment
