Within the warranty period, we warrant free repair/adjustment service against any defects according to the following warranty regulations, provided that the watch was properly used as directed in this instruction manual.
Warranty coverage
The watch body (movement, case) and metallic band.
Exceptions from warranty
In following cases, repair/adjustment services will be provided at cost even within the warranty period or under warranty coverage.
Exchange of leather, urethane, or fabric band.
Scratches or grime to the case, glass, or band, caused by use.
Troubles or damage caused by accidents or improper usage.
Troubles and damage caused by acts of God, natural disasters including fire, floods or earthquakes.
Warranted conditions have been altered.
No valid warranty card is presented.
Procedure to claim free repair services
For any defects under warranty, submit the watch together with the attached valid warranty card to the retailer from whom the watch was purchased.
In the case where you cannot accept the warranty from the retailer from whom the watch was purchased due to gift-giving or relocation, etc., ask Grand Seiko international service network mentioned on our website by attaching a valid warranty card without fail.
Others
For the watch case, dial plate, hands, glass, band etc., some alternative parts may be used for repair if necessary.
For length adjustment service of metallic band, ask the retailer from whom the watch was purchased or Grand Seiko international service network mentioned on our website.
Other retailers may undertake the service on a chargeable basis or may not undertake the service.
Free repair services are warranted only under the period and conditions specified in the warranty booklet.
It does not affect specific legal rights of a consumer.