Grand Seiko guarantee and after-care

Your watch is guaranteed against defects in materials or workmanship for two years from the date of purchase. To take advantage of this guarantee, all you need to do is to present the guarantee given by the authorized Grand Seiko dealer from whom the watch was purchased.
If your watch requires a minor adjustment, strap replacement or battery change, it will be carried out at the nearest National Service Center. If a major overhaul or repair is needed, our Grand Seiko specialist watchmakers in the SEIKO Premium Watch Service Station in Japan will take care of your watch.

Polishing service

As time goes by, it is possible that you may scratch your watch slightly. We hope this never happens, but if it does, we have a special polishing service available.

You might like to have your watch polished when it is with us for a normal service. Please consult your Grand Seiko retailer for details.

This Grand Seiko polishing service is performed by our very best craftsmen and women. Please take note of the following points:

  • Polishing of certain parts may not be possible due to their special construction or material.
  • If the damage is severe, it may not be possible to remove it by polishing alone.
  • The finish may be very slightly different from the original, as the polishing is done by hand.
  • The crown, pushers, case back and the emblem on the band cannot be polished.