A Grand Seiko watch is a watch for a lifetime and longer. Each watch is designed and manufactured with reliability and durability very much in mind.
To ensure that your Grand Seiko watch delivers you year after year of perfect service, there are several things that you can do and you will find details below. If something should happen to your watch, the best way to ensure that it is handled safely is to contact the retailer where you purchased the watch. You can also send it directly to any Grand Seiko Service Center listed below.

Store Locator Instructions Maintenance

Grand Seiko Worldwide service network

[S.A.] Service Available[S.R.] Service Reception[S.A.]* Service Available, but some models with specific characteristics are to be sent to Japan for repair
Japan [S.A.] Seiko Watch Corporation
26-1, Ginza 1-Chome, Chuo-ku, Tokyo, 104-8118, Japan
Tel : 0120-612-911 (free dial in Japan)
Tel : +81-(0)3-3564-2111 (outside Japan)
Japan [S.A.] Customer Service Department Tokyo
2nd floor, Kokusai Building,1-1 Marunouchi 3-chome, Chiyoda-ku, Tokyo 100-0005
Japan [S.A.] Customer Service Department Osaka
8th floor, Osaka Yotsubashi Shinmachi Building,4-24, Shinmachi 1-chome,Nishi-ku, Osaka-shi 550-0013
Taiwan [S.A.]* SEIKO Taiwan Co.,Ltd.
7th Fl., No. 90, Sec. 1, Jianguo N Road, Taipei 10491
Tel : +886-(0)2-25046969
Fax : +886-(0)2-25042609
P.R.China [S.R.] SEIKO Watch (Shanghai) Co., Ltd.
16/F, Tower 2, Enterprise Centre, No.209, Gong He Road, Jing'an District, Shanghai 200070,
P.R. of China
Tel : +86-400-6905589
Hong Kong [S.A.]* Thong Sia Watch Co Ltd (SEIKO Service Center)
21/F Stelux House, 698 Prince Edward Road East, San Po Kong, Kowloon
Tel : +852-2736-0235
Fax : +852-2730-5350
India [S.R.] Alfa Time Service Private Limited
S-3 GCDA Complex, Gr Floor, Sea Side Marine Drive, Ernakulam, Kochi - 682 031, Kerala
Tel : +91-(0)484-2380708
Malaysia [S.R.] Thong Sia Sdn Bhd.
CP27, Suite 2601-04, 26th Floor, Central Plaza, 34 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Tel: +603-2141-5163
Fax: +603-2148-8766
Singapore [S.R.] Thong Sia Co. (S) Pte Ltd.
31 Ubi Road 1 #02-06, Singapore 408694
Tel: +65-67376122
Fax: +65-67340284
Thailand [S.A.]* SEIKO Service Center (Bangkok) SEIKO (Thailand) Co. Ltd.
1091/247-248, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400
Tel : +66-2-255-1245/1250 (6 lines)
Fax : +66-2-650-0997
Thailand [S.A.]* Watch Clinic Co., Ltd.
888 Nonsi Road, Chong Nonsi, Yannawa, Bangkok 10120
Tel: +66-2-163-0555
Australia [S.R.] SEIKO Australia Pty. Ltd.
89 Epping Road, Macquarie Park NSW 2113 PO BOX 314 North Ryde NSW 1670
Tel : +61-2-9805-4666
Fax : +61-2-9887-3736
U.S.A. [S.A.]* SEIKO Corporation of America - Service Center
1111 Macarthur Boulevard, Mahwah, NJ 07430, U.S.A.
Tel : +1-201-529-3316
Fax : +1-201-529-4525
Panama [S.R.] SEIKO Panama, SA Centro de Servicio
Ave. Samuel Lewis y Calle 55E Edificio Plaza Obarrio, 3er piso, Oficina 307 Panama
Tel : +507-209-6509/10
Fax : +507-209-6501
9 Chemin de Palente 25075 Besancon CEDEX 9, France
Tel : +33-(0)3-81-54-24-20
Fax : +33-(0)3-81-54-24-21
Germany [S.R.] SEIKO Deutschland, Branch of SEIKO UK Ltd.
Postfach 500455, 47871 Willich
Tel : +49-(0)2154-943701
Fax : +49-(0)2154-412535
The Netherlands [S.A.]* SEIKO Nederland B.V.
Daniel Pichotstraat 17-31, 3115 JB Schiedam
Tel : +31-(0)10-4009-899
United Kingdom [S.A.]* SEIKO U.K. Limited.
SC House, Vanwall Road, Maidenhead, Berkshire SL6 4UW
Tel : +44‐(0)1628-770988
Fax : +44-(0)1628-770655
Russia [S.A.]* Clock Service Ltd.
Vyatskaya Str., 27-3, Moscow, 127220
Tel : +7-495-585-1050
Fax : +7-495-585-1063

Grand Seiko guarantee and after-care

Your watch is guaranteed against defects in materials or workmanship for two years from the date of purchase. To take advantage of this guarantee, all you need to do is to present the guarantee given by the authorized Grand Seiko dealer from whom the watch was purchased.
If your watch requires a minor adjustment, strap replacement or battery change, it will be carried out at the nearest National Service Center. If a major overhaul or repair is needed, our Grand Seiko specialist watchmakers in the SEIKO Premium Watch Service Station in Japan will take care of your watch.

To take care of your Grand Seiko watch

To ensure that your watch remains in perfect working order, please take the following simple procedures:

Polishing service

As time goes by, it is possible that you may scratch your watch slightly. We hope this never happens, but if it does, we have a special polishing service available.

You might like to have your watch polished when it is with us for a normal service. Please consult your Grand Seiko retailer for details.

This Grand Seiko polishing service is performed by our very best craftsmen and women. Please take note of the following points: