Support

Support

A Grand Seiko watch is a watch for a lifetime and longer. Each watch is designed and manufactured with reliability and durability very much in mind.

To ensure that your Grand Seiko watch delivers you year after year of perfect service, there are several things that you can do and you will find details below. If something should happen to your watch, the best way to ensure that it is handled safely is to contact the retailer where you purchased the watch. You can also send it directly to any Grand Seiko Service Center listed below.

Store Locator

Link to Store Locator

Instructions

Link to Instructions



Grand Seiko Worldwide service network

[S.A.] Service Available   [S.R.] Service Reception
[S.A.]* Service Available, but some models with specific characteristics are to be sent to Japan for repair
ASIA

Japan

[S.A.] SEIKO WATCH CORPORATION
8-10, TORANOMON 2-CHOME, MINATO-KU, TOKYO 105-8467
TEL.:0120-612-911 +81-(0)3-6739-2111
[S.A.] Customer Service Department Tokyo
2nd floor, Kokusai Building
1-1 Marunouchi 3-chome, Chiyoda-ku, Tokyo 100-0005
[S.A.] Customer Service Department Osaka
8th floor, Osaka Yotsubashi Shinmachi Building
4-24, Shinmachi 1-chome, Nishi-ku, Osaka-shi 550-0013

Taiwan

[S.A.]* SEIKO Taiwan Co.,Ltd.
7th Fl., No. 90, Sec. 1, Jianguo N Road, Taipei 10491
TEL.:+886-(0)2-25046969 FAX.:+886-(0)2-25042609 Web:http://www.seiko.com.tw/

P.R.China

[S.R.] SEIKO Watch (Shanghai) Co., Ltd.
24/F, China Enterprise Tower Complex, 2 Huashan Road, Jing'an District, Shanghai, 200040
TEL.:+86-21-6272-0688 FAX.:+86-21-6272-0677 
E-mail:wxbsh@seiko.com.cn Web:http://www.seiko.com.cn/

Hong Kong

[S.A.]* Thong Sia Watch Co Ltd (SEIKO Service Center)
21/F Stelux House, 698 Prince Edward Road East, San Po Kong, Kowloon
TEL.:+852-2736-0235 FAX.:+852-2730-5350 Web:http://www.thongsia.com.hk/

India

[S.R.] Alfa Time Service Private Limited
S-3 GCDA Complex, Gr Floor, Sea Side Marine Drive, Ernakulam, Kochi - 682 031, Kerala
TEL.:+91-(0)484-2380708 
E-mail:alfagroupindia@gmail.com / seikoserviceindia@gmail.com

Thailand

[S.A.]* SEIKO Service Center (Bangkok) SEIKO (Thailand) Co. Ltd.
4th Fl, 1091/286, 1091/297-299, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400
TEL.:+66-2-255-1245/1250 (6 lines) FAX.:+66-2-650-0997 
E-mail:service@seiko.co.th Web:http://www.seiko.co.th/
[S.R.] SEIKO Service Center (Chiang Mai)
Room216, 2nd Fl., Kad Suan Kaew, 99/4 Moo2, Huay Kaew Road, Suthep, Muang, Chiang Mai 50200
TEL.:+66-53-210-336 FAX.:+66-53-210-336 

OCEANIA

Australia

[S.R.] SEIKO Australia Pty. Ltd.
89 Epping Road, Macquarie Park NSW 2113 PO BOX 314 North Ryde NSW 1670
TEL.:+61-2-9805-4666 FAX.:+61-2-9887-3736 
E-mail:service@seiko.com.au Web:http://www.seiko.com.au/

NORTH AMERICA

U.S.A.

[S.R.] SEIKO Corporation of America - Service Center
1111 Macarthur Boulevard, Mahwah, NJ 07430
TEL.:+1-201-529-3316 FAX.:+1-201-529-4525 
E-mail:custserv@seikousa.com Web:http://www.seikousa.com/

CENTRAL AMERICA

Panama

[S.R.] SEIKO Panama, SA Centro de Servicio
Ave. Samuel Lewis y Calle 55E Edificio Plaza Obarrio, 3er piso, Oficina 307 Panama
TEL.:+507-209-6509/10 FAX.:+507-209-6501 
E-mail:seikop@seiko.com.pa

EUROPE

France

[S.R.] SEIKO FRANCE S.A.S.
9 Chemin de Palente 25075 Besancon CEDEX 9
TEL.:+33-(0)3-81-54-24-20 FAX.:+33-(0)3-81-54-24-21 E-mail:seiko@seiko.fr Web:http://www.seiko.fr/

Germany

[S.R.] SEIKO Deutschland, Branch of SEIKO UK Ltd.
Postfach 500455, 47871 Willich
TEL.:+49-(0)2154-943701 FAX.:+49-(0)2154-412535 E-mail:info@seiko.de Web:http://www.seiko.de/

The Netherlands

[S.A.]* SEIKO Nederland B.V.
Daniel Pichotstraat 17-31, 3115 JB Schiedam
TEL.:+31-(0)10-4009-899 FAX.:+31-(0)10-4009-729 E-mail:info@seiko.nl Web:http://www.seiko.nl/

United Kingdom

[S.A.]* SEIKO U.K. Limited.
SC House, Vanwall Road, Maidenhead, Berkshire SL6 4UW
TEL.:+44‐(0)1628-770988 FAX.:+44-(0)1628-770655 E-mail:service@seiko.co.uk Web:http://www.seiko.co.uk/

Russia

[S.A.]* Clock Service Ltd.
Vyatskaya Str., 27-3, Moscow, 127220
TEL.:+7-495-585-1050 FAX.:+7-495-585-1063 E-mail:service@clockservice.ru Web:http://www.clockservice.ru
Grand Seiko guarantee and after-care

Your watch is guaranteed against defects in materials or workmanship for two years from the date of purchase. To take advantage of this guarantee, all you need to do is to present the guarantee given by the authorized Grand Seiko dealer from whom the watch was purchased.

If your watch requires a minor adjustment, strap replacement or battery change, it will be carried out at the nearest National Service Center. If a major overhaul or repair is needed, our Grand Seiko specialist watchmakers at the Service Centers marked [S.A.] (service available) in the above Grand Seiko Worldwide Service Network will be happy to service your watch.


To take care of your Grand Seiko watch

To ensure that your watch remains in perfect working order, please take the following simple precautions:

  • Avoid putting the watch too close to strong magnetic fields such as those generated by large TV sets or other large electronic devices.
  • When you take the watch off, wipe away any moisture with a soft cloth. This will help enhance the life of the case and gaskets.
  • If the watch is exposed to salt water, wash it in fresh water. Do not leave your watch in a place where the temperature drops below 5°C or rises above 35°C for prolonged periods.
  • If your watch has a mechanical movement, try not to leave the watch unworn for too long. Your Grand Seiko watch performs best when worn for at least 10 hours a day.
  • We recommend that you have your watch checked and overhauled periodically. Optimally, this should be done every two to three years.

Polishing service

As time goes by, it is possible that you may scratch your watch slightly. We hope this never happens, but if it does, we have a special polishing service available.

You might like to have your watch polished when it is with us for a normal service. Please consult your Grand Seiko retailer for details.

This Grand Seiko polishing service is performed by our very best craftsmen and women. Please take note of the following points:

  • Polishing of certain parts may not be possible due to their special construction or material.
  • If the damage is severe, it may not be possible to remove it by polishing alone.
  • The finish may be very slightly different from the original, as the polishing is done by hand.
  • The crown, pushers, case back and the emblem on the band cannot be polished.