A Grand Seiko watch is a watch for a lifetime and longer. Each watch is designed and manufactured with reliability and durability very much in mind.
To ensure that your Grand Seiko watch delivers you year after year of perfect service, there are several things that you can do and you will find details below. If something should happen to your watch, the best way to ensure that it is handled safely is to contact the retailer where you purchased the watch. You can also send it directly to any Grand Seiko Service Center listed below.
[S.A.]* Service Available, but some models with specific characteristics are to be sent to Japan for repair
Japan[S.A.] SEIKO WATCH CORPORATION
1-1 Marunouchi 3-chome, Chiyoda-ku, Tokyo 100-0005
4-24, Shinmachi 1-chome, Nishi-ku, Osaka-shi 550-0013
Taiwan[S.A.]* SEIKO Taiwan Co.,Ltd.
TEL.:+886-(0)2-25046969 FAX.：+886-(0)2-25042609 Web:http://www.seiko.com.tw/
P.R.China[S.R.] SEIKO Watch (Shanghai) Co., Ltd.
Hong Kong[S.A.]* Thong Sia Watch Co Ltd (SEIKO Service Center)
TEL.:+852-2736-0235 FAX.：+852-2730-5350 Web:http://www.thongsia.com.hk/
India[S.R.] Alfa Time Service Private Limited
Thailand[S.A.]* SEIKO Service Center (Bangkok) SEIKO (Thailand) Co. Ltd.
Australia[S.R.] SEIKO Australia Pty. Ltd.
U.S.A.[S.R.] SEIKO Corporation of America - Service Center
Panama[S.R.] SEIKO Panama, SA Centro de Servicio
France[S.R.] SEIKO FRANCE S.A.S.
Germany[S.R.] SEIKO Deutschland, Branch of SEIKO UK Ltd.
The Netherlands[S.A.]* SEIKO Nederland B.V.
United Kingdom[S.A.]* SEIKO U.K. Limited.
Russia[S.A.]* Clock Service Ltd.
Your watch is guaranteed against defects in materials or workmanship for two years from the date of purchase. To take advantage of this guarantee, all you need to do is to present the guarantee given by the authorized Grand Seiko dealer from whom the watch was purchased.
If your watch requires a minor adjustment, strap replacement or battery change, it will be carried out at the nearest National Service Center. If a major overhaul or repair is needed, our Grand Seiko specialist watchmakers at the Service Centers marked [S.A.] (service available) in the above Grand Seiko Worldwide Service Network will be happy to service your watch.
To ensure that your watch remains in perfect working order, please take the following simple precautions:
As time goes by, it is possible that you may scratch your watch slightly. We hope this never happens, but if it does, we have a special polishing service available.
You might like to have your watch polished when it is with us for a normal service. Please consult your Grand Seiko retailer for details.
This Grand Seiko polishing service is performed by our very best craftsmen and women. Please take note of the following points: